NovaWorks Global Solutions (“NovaWorks,” “we,” “us,” or “our”) respects the privacy and security of personal information. This Privacy Policy describes how we may collect, use, disclose, retain, and protect information when you visit our website, communicate with us, request information, become a client, or otherwise interact with NovaWorks.
1. Information We May Collect
We may collect contact and business information such as name, company, job title, business address, email, telephone number, and information submitted through inquiry forms; client/account information such as service requirements, project specifications, billing information, communications, and service history; and website/technical information such as IP address, browser/device type, operating system, pages visited, referring website, access time, and website interactions.
We may use cookies, analytics technologies, server logs, and similar technologies.
2. Information Processed on Behalf of Clients
As a BPO and outsourcing provider, NovaWorks may process information supplied or controlled by business clients while providing contracted services. This may include customer or prospective-customer names, telephone numbers, email addresses, lead information, CRM records, call information, customer-service records, appointment information, communications, and other data necessary to perform contracted services.
When NovaWorks processes such information solely on behalf of a business client, the client generally determines the purpose for which information is collected and used, subject to applicable agreements and law.
3. How We Use Information
We may use information to respond to inquiries; provide services; establish and manage client accounts; communicate with clients; staff and operate projects; provide customer support; process transactions; prepare invoices and reports; monitor service quality; maintain operational records; detect fraud or security threats; protect systems; maintain legal and regulatory compliance; enforce agreements; resolve disputes; and operate and improve our website and business.
4. How We Share Information
NovaWorks does not sell personal information merely because it receives or processes that information in connection with providing BPO services.
We may disclose information to cloud/hosting providers, telecommunications providers, CRM/software providers, payment processors, IT/cybersecurity providers, professional advisers, contractors, and other service providers reasonably necessary to operate our business or provide services. We may also disclose information when required by law, legal process, court order, regulatory request, or when reasonably necessary to protect NovaWorks, clients, personnel, or others.
5. Client Data
Client data remains subject to the applicable client agreement. NovaWorks does not claim ownership of a client’s proprietary customer lists, lead information, CRM data, or other client-owned information solely because NovaWorks processes that information while providing services.
6. Data Security
NovaWorks uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction. No internet transmission, telecommunications system, or electronic storage method can be guaranteed completely secure.
7. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and financial records, satisfy contractual obligations, resolve disputes, protect legal rights, meet compliance obligations, and comply with applicable laws.
8. Cookies and Analytics
Our website may use cookies and similar technologies for functionality, security, analytics, and performance measurement. Where required by applicable law, users will be provided appropriate choices regarding non-essential cookies or tracking technologies.
9. Your Privacy Rights
Depending on applicable law and residence, individuals may have rights to request access, correction, deletion, information regarding use/disclosure, and certain opt-outs. Not all rights apply in every jurisdiction or circumstance.
When NovaWorks processes information solely on behalf of a business client, requests concerning that information may need to be submitted to the applicable client.
10. California Privacy Rights
Where applicable California privacy laws apply to NovaWorks, eligible California residents may have rights concerning access, deletion, correction, disclosure, portability, sale or sharing of personal information, sensitive personal information, and non-discrimination for exercising applicable rights.
11. Sale of Personal Information
NovaWorks does not sell personal information collected through this website in exchange for monetary compensation. If practices change or applicable law defines activities as a sale or sharing requiring additional disclosures or opt-out rights, NovaWorks will provide required notices and choices.
12. Children’s Privacy
NovaWorks provides business services and does not intentionally market services to children. Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 through this website.
13. International Operations and Data Processing
NovaWorks may use personnel, contractors, service providers, technology systems, or facilities located in different jurisdictions. Information may therefore be processed or accessed from countries other than the country where it was originally collected, subject to applicable contractual requirements and data-protection laws.
14. Third-Party Websites
NovaWorks is not responsible for the privacy practices, content, or security of third-party websites or services linked from our website.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised policy will be posted with an updated “Last Updated” date.